At PremiumPluginTheme, we are offering refund to the customers with certain conditions applied. Within 7 Days of Purchase, you can apply for the refund of products if you are not convinced with the performance of the product. The refund will be entertained only when the product is not functioning well.
There is no “trial” or “grace period” for any item. All the purchases of products from our website are final. But still, if you are facing trouble with our product then, what you need to do is just simply submit a refund request on our website within 7 days of your purchase, with details of your request, and we’ll help you.
Before a refund is granted, allow us to try and help solve any problem you have by opening a ticket in our support desk. Please give it 24-72 hours for our Support Team to get back to you on your support requests. We do our best to answer a lot faster to your requests.
We will do refund if the product you downloaded from the website was completely unusable. If You Ask For A Refund or Open A PayPal Dispute After Receiving Delivery, You Will Be Banned From Our Site.
Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
Some offers might include a non-refundable clause. In this case, it will be visible or linked from the offer page.
No refunds are provided for:
- PREMIUMPLUGINTHEME VIP Membership Subscription as it is a complete set of products at a very convenient price for which you can cancel any time. We discourage you from purchasing the VIP Membership for testing purposes.
- Renewals are strictly non-refundable, Renewals for which you can cancel easily anytime the automatic payment at the deadline directly from your My Account page
- Requesting a refund for the same product twice.
- Offers and discounts are valid for future orders only and can’t be used to ask for refunds or partial refunds of existing purchases.
No returns/refunds will be offered for digital products except if the product you’ve purchased is:
- completely non-functional
- And/or product main description was fully misleading.
- And/or you didn’t download any or many files from our website.
– Then you do have the option to request a refund.
We also reserve the right to refuse a refund in following situations:
- You have changed your mind about an item/subscription.
- You bought an item by mistake and the product(s) was sent/already downloaded by you.
- Product was bought by your employee or inmate from your PayPal account which he/she had legal access.
- You cannot install the downloaded product
- The product is incompatible with your WordPress, plugins or web server settings
- The product does not function as you want
- The product displays a message about the need to enter a license key or activation
- You broke your website when installing the product
- You did not receive technical support on PREMIUMPLUGINTHEME
- You refused to provide our support staff access to your web-site to investigate our product you are having issue with.
Please also note that:
- You may cancel your account at any time, however, there are no refunds for cancellation.
- If you will get a refund you cannot use downloaded premium products any more.
- If the product after update is still damaged, we may offset the amount of your refund by the diminished value of the product.
- Refunds can take up to 14 days to reflect in your account.